Privacy Policy

• At FloorFlex, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect from you when you use our website, how we use that information, and the steps we take to protect it.
• Information We Collect We collect information from you when you visit our website, place an order, or subscribe to our newsletter. The information we collect may include:
  1. Your name, address, email address, and phone number
  2. Payment information, such as credit card details
  3. Details of your orders and purchases
  4. Information about your device, such as your IP address and browser type
  5. Information about your use of our website, including the pages you visit and the links you click
• How We Use Your Information We use the information we collect from you for the following purposes:
  1. To process and fulfill your orders
  2. To communicate with you about your orders and account
  3. To respond to your inquiries and provide customer support
  4. To improve our website and your shopping experience
  5. To personalize your experience on our website
  6. To send you marketing communications, such as newsletters and promotional offers
  7. To administer contests, promotions, and surveys
  8. To prevent fraud and unauthorized transactions
  9. To comply with legal obligations and enforce our policies
• How We Share Your Information We may share your information with third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These service providers include payment processors, shipping companies, and marketing agencies. We require these service providers to keep your information confidential and use it only for the purposes for which it was disclosed.
• We may also release your information when we believe it is necessary to comply with the law, enforce our policies, or protect our or others' rights, property, or safety.
• How We Protect Your Information We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard encryption technology to protect sensitive information, such as payment information, during transmission. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
• Cookies and Similar Technologies We use cookies and similar technologies to improve your experience on our website and to personalize your experience. Cookies are small text files that are stored on your device when you visit a website. They allow us to recognize you and remember your preferences when you return to our website.
• We use the following types of cookies:
  1. Essential cookies: These are necessary for the website to function properly and cannot be switched off. They are usually only set in response to actions made by you, such as setting your privacy preferences or filling in forms.
  2. Performance cookies: These collect information about how you use our website, such as which pages you visit and if you encounter any errors. They help us improve the performance and functionality of our website.
  3. Functionality cookies: These allow us to remember your preferences and personalize your experience on our website.
  4. Targeting cookies: These are used to deliver targeted advertising to you based on your interests and browsing history.
• You can manage your cookie preferences through your browser settings. However, please note that disabling certain cookies may affect the functionality of our website.
• Data Retention We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
• International Transfers We may transfer your personal information to countries outside of your country of residence, including the India, for the purposes described in this Privacy Policy. We will take appropriate steps to ensure that your information is protected in accordance with this Privacy Policy and applicable laws.
• Security We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
• Contact Us If you have any questions or concerns about this Privacy Policy or our practices, please contact us at [email protected]. We will do our best to address your concerns and resolve any issues.